FAQ

Frequently Asked Questions (FAQ)

πŸ“¦ When will my order be delivered?

To ensure consistently attractive prices, Adore Bloom ships orders directly from the manufacturer or from our trusted partner warehouses.

  • Order processing: 1–3 business days (Monday–Friday)

  • Shipping within Canada: approximately 4–5 business days

  • Total delivery time: about 5–8 business days

Delivery times are estimates and may vary slightly during peak periods.

⏳ My order is delayed β€” what should I do?

Most orders arrive on time. If your order has not arrived within 3 business days after the estimated delivery time, please contact our customer service team and we will be happy to assist you.

🚚 Do I have to pay for shipping?

No. At Adore Bloom, shipping is always free on all orders within Canada πŸ‡¨πŸ‡¦.

πŸ’³ Which payment methods can I use?

We offer secure and convenient payment options, including:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • PayPal

  • UnionPay

  • Shopify Pay

  • Google Pay

  • Apple Pay

All payments are processed securely.

πŸ“¦ Part of my order is missing β€” what should I do?

Some orders are shipped in multiple packages. Any remaining items typically arrive within 1–3 business days.

πŸ“¦ My package arrived damaged β€” what should I do?

Although we carefully package all orders, shipping damage can occasionally occur.

  • Please contact us within 48 hours of delivery

  • Include clear photo evidence of the damage

⚠️ Important: Do not return the package without contacting us first. Without photo evidence, we cannot guarantee a replacement or refund. Our customer service team will work quickly to find a solution.

πŸ”„ I ordered the wrong item or the size doesn’t fit β€” what can I do?

We do not offer direct exchanges. If you would like a different size or color:

  1. Return the item you received

  2. Place a new order for the preferred size or color through our website

This allows us to process your request faster.

πŸ“§ Still have questions?

Our customer support team is here to help.

Email: info@adorebloom.com

Customer Service Hours:

  • Monday–Friday: 8:00 AM – 6:00 PM (EST)

  • Saturday & Sunday: 10:00 AM – 4:00 PM (EST)

⏱️ We aim to respond within 30 minutes to 24 hours.